CalDefiq Launching on Android & iOS

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Help

Support & Contact

Questions, problems or feedback? Email us. Most answers are also below.

1. Contact us

caldefiq@gmail.com

We aim to reply within 3–5 business days. You can also email us from the app: Profile → Help & Support → Email support, which fills in your app version and phone system for you.

To help us help you, please include:

  • your iPhone model and iOS version;
  • the CalDefiq version (shown at the bottom of the Profile screen);
  • what you did, what you expected, and what happened (a screenshot helps);
  • the email you sign in with.

Never send us your password, a sign-in code or medical records. We will never ask for them.

How we handle support emails (including our private support inbox) is explained in the Privacy Policy (Support emails and our private support inbox).

2. Account and sign-in

How do I sign in?

Use your email and password. When you create an account with email, we send a 6-digit code to confirm your address. Where Sign in with Apple or Continue with Google is available, use the same button you signed up with.

I didn’t get my 6-digit code.

Check your spam or junk folder and wait a minute. Codes expire, so request a new one if needed.

I forgot my password.

On the sign-in screen tap Forgot Password? and follow the 6-digit code steps.

How do I delete my account?

Profile → Data & Privacy → Delete account. Full details, including what remains and how to ask by email: Account & Data Deletion.

How do I export my data?

Profile → Data & Privacy → Export my data.

3. AI scans and limits

How accurate are AI photo scans?

They are estimates. Portions, sauces and cooking oil are hard to see in a photo. Always check and edit the result before you log it, or log by search or barcode. See the AI Disclaimer.

Why can’t I scan more today?

The Free plan includes 2 AI photo scans, 3 assistant messages and 3 barcode lookups a day. Premium includes 10 AI scans a day (up to 250 a month), 20 assistant messages a day (up to 350 a month) and unlimited barcodes. Failed scans don’t count. Daily allowances reset at midnight in your own time zone; monthly ones at midnight on the 1st.

What does Clear chat delete?

The text of your conversation with CalDefiq AI, including suggestions. CalDefiq keeps only a usage record without text, so daily limits keep working.

4. Photos, steps and walks

Are my meal photos stored?

Every scanned photo is sent securely to our AI provider (OpenAI) to be analysed. Once photo saving is live (see the Privacy Policy (feature-status)), when you log a meal from a scan CalDefiq saves its photo privately in your account so you can see it in your Diary and Scan History. To stop saving photos, turn off Profile → Save meal photos. To delete one, open the meal and tap Delete photo; to delete them all, use Profile → Data & Privacy → Delete all meal photos.

Why can’t I see a walk’s route on my new phone?

For your privacy, walking routes (GPS) are kept only on the phone that recorded them. A walk’s time, distance, steps and calories are saved to your account and appear on every phone.

Steps or walk distance look wrong.

Steps come from your iPhone’s motion sensor and, if connected, Apple Health. Walk distance uses GPS, which can drift in cities or indoors. Check that CalDefiq has Motion & Fitness and Location permission in iPhone Settings → CalDefiq.

How do I turn reminders on or off?

Profile → Notifications. Reminders are off until you turn them on, and you get at most 2 a day.

Does CalDefiq show ads?

No. CalDefiq has no ads on any plan, ever.

5. Premium and billing

How do I cancel Premium?

iPhone Settings → [your name] → Subscriptions → CalDefiq → Cancel Subscription. Premium stays on until the end of the period you paid for. Step-by-step: Subscription & Cancellation Policy (How to cancel).

Premium isn’t showing after reinstalling or changing phone.

Sign in to the same CalDefiq account, then tap Restore Purchases on the Premium screen.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. See Subscription & Cancellation Policy (Refunds).

Is there a free trial?

No. Premium costs US$6.99 a month or US$49.99 a year (or Apple’s local equivalent), and the Free plan is always available.

Health note: CalDefiq gives estimates, not medical advice. If you are in crisis, contact local emergency services.